bad experience with shopify 😔

I’m sure most of you would know shopify, it’s one of the more mature e-commerce website building platforms out there, but I had a terrible experience with it.

22/07: Created account and updated shop name. As we needed to register our business first before we could start selling, I put the website aside for a few days. We started doing our photoshoot + registering our business.

29/07: We received an email that our shopify store had been terminated, as we violated their Acceptable Use Policy. I was confused as we had nothing updated on there, not even our products.

01/08: We received an email from shopify to provide them with details like our proof of address, proof of business association, proof of inventory as well as our social media links.

03/08: Account reinstated after reviewing the information. I proceeded to update details as well as setup my payment accounts and everything.

06/08: Payment account on hold. No information was given to me until I contacted support and they told me I had to enforce the 2-step authentication.

13/08: Payment account on hold. No information given again until I contacted support and they told me they have reached out to their banking partners to enquire about this.

19/08: Hold finally lifted.

What I was upset about was that there was no communication to us about why our account was terminated/on hold until we contacted support. All these hold on my account led to me launching a week later than I had planned to, and having to contact support so many times was frustrating.

I haven’t had any other problems with them, and hopefully would not have any in the future.

#MyLemon8Diary #sgsmallbusiness #smallbusiness #smallbusinessowner #MyVibe